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Virtual Assistant Security: What Does It Mean When We Say Bank-Level Encryption?

Security is important to us at Virtual Assist USA as we deal with clients' sensitive information on a daily basis. It's important that our clients trust that we will keep their information safe and secure.

virtual assistant security

As a Virtual Assistant company, security is important to our clients. Our platform is one of the leading operating systems that adhere to some of the strictest security certifications and privacy laws. In fact, it is bank-level encryption. It may seem like a buzz word, so what does that mean?

Bank-level encryption describes the data protection our Virtual Assistant company maintains as equivalent to the same high-level security implemented by financial service providers and banks. Data security and privacy are important to our team, and we are committed to maintaining enterprise-level data protection.

Our platform is fully compliant with international protection and security laws, including the European General Data Protection Regulation (GDPR), ensuring our clients' data privacy and security standards.

Everything on our platform is fully encrypted, and we set individual account-level permissions for team members. Clients will always retain full control over their information and can export all their data from the platform at any time.

As part of our commitment to maintain high levels of confidentiality and security in our Virtual Assistant team, we adhere to the following best practices:

  • Data is stored at a secure tier 3 SOC 2-certified data center

  • Annual internal and external security audits

  • Regular encrypted data backups stored in multiple locations

  • The requirement of complex passwords and multi-factor authentication (MFA) for an extra layer of security

  • Regular updates and patch systems to protect against vulnerabilities

  • Encrypted data both in transit and at rest

  • Ongoing annual training to ensure that all team members are aware of the latest cybersecurity and phishing threats and know how to respond appropriately

  • Continuous monitoring of the system for suspicious activity

Additionally, our employees go through full federal background checks and are held to strict confidentiality and non-disclosure agreements. We can also meet the needs of clients who require custom service-level agreements, such as those of broker-dealers, or BAAS for those for whom HIPAA compliance is a requirement.

Try Virtual Assist USA today and hire a Virtual Assistant with confidence.


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