Tianna's client-centered approach, organization, and thoroughness make her a valuable asset. Tianna has nearly a decade of diverse career experience spanning industries from construction to finance to blockchain to hospitality. She prides herself on enhancing the client experience as she assists clients with executive administrative, social media, marketing, and business development.
Tianna's executive administrative expertise, in addition to her expansive knowledge of social media marketing, is polished off by her commitment to over-the-top client service. Tianna has a wide breadth of abilities including all aspects of administrative and executive support and online business management, process improvement, operational organization, invoicing, onboarding, large-scale e-mail management, complex scheduling/calendar management, project management, SEO, social media outreach & writing.
Prior to joining Virtual Assist USA, she worked as an Executive Assistant to various C-Level executives. In these roles, she was responsible for customer service, developing P&L statements and balance sheets, coordinating travel arrangements, reporting, preparing presentations, compiling budgets, coordinating contracts and invoicing/bookkeeping. She has also served as a professional organizer and she continues to translate these skills to her work with clients, particularly as it relates to calendar and email management. Tianna also has specialized experience as a Marketing Assistant where she was responsible for content development, social media marketing, planning and coordinating PR initiatives, event-planning. Tianna is Certified in Compliance for HIPAA for Business Associates.
She is known by our clients for the proactive way she provides professional, executive administrative support. Tianna's keen eye for every small detail and adept project organization skills make her an invaluable team member to our clients. She has a talent for teaching clients how to cut through the noise and do things that matter.
Tianna is highly skilled in Microsoft Office Suite (Excel, Word, Powerpoint), Trello, Quickbooks, G-Suite, Zoom, Skype, Canva, Teamwork PM, Slack, InstantTeleseminar, MailChimp, HootSuite, Basecamp, Oracle, Blackbaud, Microsoft Dynamics, Wordpress, Kajabi, SalesForce, Smarterqueue, Meet Edgar, Monday.com, Expensify, eSpeakers, Infusion Soft, Simple Practice, iMeet, Outlook, Grasshopper, Canva, Meet Edgar, Wunderlist and a multitude of social media platforms including Twitter, Facebook, Instagram, Pinterest, and LinkedIn.
Tianna is a quick learner who is helpful and eager to help her clients implement the organization, systems, and processes to feel comfortable delegating. Tianna is always broadening her skills and she loves presenting innovative solutions to tackle complex problems.
Fun fact about Tianna: When Tianna is not working, she loves to dance, listen to business development podcasts and perform DIY home renovations Joanna Gaines style.
The DiSC Personality Traits Assessment gives us the chance to understand our Virtual Assistant's DISC personality blend. This way, we can take proactive steps to place that Virtual Assistant in environments where they'll feel comfortable and empowered, approach them in a way that they'll react positively to, and better understand and predict their actions and reactions in general. Tianna is a Ic/Ci blend. Some of the words that describe Tianna from her personality assessment are:
* Critical thinker
* Committed to quality