Susan's client-centered approach, organization, and thoroughness make her a valuable asset to her clients. Susan has 18 years of career experience in fast-paced, remote office settings. She's orderly, focused, and dedicated to producing innovative and dynamic results. She prides herself on enhancing the client experience as she assists clients with executive administrative, business operations, social media management, CRM management/set up, bookkeeping, strategic development, analysis, research, and business development needs.
Susan's executive administrative expertise, in addition to her expansive knowledge of social media, is polished off by her commitment to over-the-top client service.
Her wide breadth of abilities includes all aspects of administrative and social media support and online business management, process improvement, operational organization, CRM management, systems development, complex scheduling/calendar management, and project management. Susan also assists our clients as a paralegal and bookkeeper.
Prior to joining Virtual Assist USA, in Susan's roles, she has been a Paralegal, Accounting Manager, Real Estate Assistant and Executive Assistant responsible for optimizing organizational operations and facilitating decision-making by examining problem-solving concepts. In her career, she has built tools to automate processes and closely collaborated with key stakeholders to meet her client's organizational needs. She's contributed to the growth of companies' by proactively developing their businesses.
She is known by our clients for the proactive way she provides professional, executive administrative support. Susan's keen eye for every small detail and adept project organization skills make her an invaluable team member to our clients. She has a talent for teaching clients how to cut through the noise and do things that matter.
Susan is highly skilled in Xero, QuickBooks, GSuite, Microsoft products, Top Producer, Constant Contact, MailChimp, Canva, Command, Market Leader, SkySlope, Commissions Inc, InfusionSoft, By Referral Only, Transaction Desk, Ixact, Tour Factory, Dotloop, Docusign, ZipForms, MLS, MRIS, Keystone, ListHub, Vulcan7, Landvoice, Follow Up Boss, and Listings Unlimited to name a few.
Susan received her Bachelor's Degree from the University of North Carolina in Criminal Justice and Sociology. She is also a certified Notary Public and has her Tax Preparation Certificate. She is a member of the NC Realtors and the National Association of Realtors and continues to keep her real estate license active each year in order to support her clients.
Susan is a quick learner who is helpful and eager to help her clients implement the organization, systems, and processes to feel comfortable delegating. Susan is always broadening her skills and she loves presenting innovative solutions to tackle complex problems.
Fun fact about Susan: Susan loves to zipline and has even done this in other countries such as Puerto Rico and Honduras!
The DiSC Personality Traits Assessment gives us the chance to understand our Virtual Assistant's DISC personality blend. This way, we can take proactive steps to place that Virtual Assistant in environments where they'll feel comfortable and empowered, approach them in a way that they'll react positively to, and better understand and predict their actions and reactions in general. Susan is an Ic/Ci blend. Some of the words that describe Susan from her personality assessment are:
* Critical thinker
* Committed to quality