A Virtual Assistant website might have an expensive website or a clever slogan, but having been in this business for 11 years, I recognize that the real strength of the firm lies with the people. And I believe that top talent deserves to be well rewarded.
In a professional services business like running a Virtual Assistant company, where people are our product, this is important. Quite simply, companies that do not offer competitive pay and steady positions can put themselves out of contention when it comes to sourcing top talent. Virtual Assistant companies that only hire freelancers open the door to a flight risk and those that pay their team members a small fraction of the hourly rate open the door to much worse than turnover.
To the contrary, Virtual Assist USA’s team is made up of full-time employees-- not contractors, freelancers or part-timers. This means our team is made up of dedicated, committed and loyal team members who stay for the long-haul. For our clients, this translates to increased responsiveness --> faster turnaround --> reduced turnover. Certainly it would be more profitable to pay our VAs the low rates that our competitors do, but, there's a hidden cost to paying less.
The battle for talent is notorious. I knew that to attract the best talent; I had to offer steady employment, paid time off and help our people plan for their future retirement. If I could offer these incentives, my Virtual Assistants would come to work more focused, engaged, and committed. For Virtual Assist USA, this translates into increased productivity, which leads to happy clients.
I run a business, and it's my fiduciary duty to grow that business. What I've learned is that the best way to achieve that is with a happy workforce. And, with best-in-class employees, the output is much higher.
By paying our employees an above-the-average rate in the industry, we're providing above-the-average work. Our Virtual Assistant team is paid about 70% more than our competitors. They receive a benefits package and paid time off. Treating our employees like family is important to us.
We still have some of the most competitive, affordable rates in the industry-- so it doesn't mean that our clients are paying any more for our services than the next guy. It does mean is that it's not all about profit margin for us. It's about doing the right thing and showing our employees that we value them.
When you work with our Virtual Assistant team, you know that you are hiring a team that is well-compensated, highly appreciated and committed to contributing to the success of your business.