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© 2019 by Virtual Assist USA

Privacy Policy + Terms/Conditions

Pittsburgh, PA USA

How We Keep Your Information Secure

October 25, 2018

 

Maintaining the security and confidentiality of your business' information and project-related data is a top priority for your Virtual Assistant team. Over our 10 years in business, we've been trusted by thousands of companies throughout the world to tackle their projects and handle sensitive information. We have never encountered a security breach, loss of data or safety concern.

 

We secure your information in a number of ways so that you have peace of mind that your information is 100% safe:

  • Secure access of HTTPS (SSL) is provided with all of our VirtualAssistUSA.com domains, as well as our project management. Only our President & VP of Operations have direct access to the entire system, and all access is logged throughout

  • Our data-centers for our project management system have passed the SSAE16 audit

  • All of your project files are password-protected with complex passwords

  • All user passwords are passed through a one-way hash-and-salt technique which is a best practice for highly sensitive information security

  • We perform real-time data backups nearly every minute. Our system takes automated project file snapshots

  • Our servers are with Amazon AWS and are hosted here in the US in a controlled data center which is secured with a variety of controls

  • Incorrect login attempts locks the account for a period of time and a report is sent to our management/administrator team

  • Changing a VA's password automatically logs out all other sessions where the current user is logged in

  • Clients - not the Virtual Assistants nor Virtual Assistant company - owns the data

  • All of our team members go through federal background checks

  • Error reports are automatically emailed to our project management system developers

  • Firewall prevents access from unauthorized location

  • Our software is HIPAA-compliant and we are the only Virtual Assistant company to do so

  • All of our team members are bound to strong confidentiality & non-disclosure agreements

  • Our administrators track user actions across email, storage, calendar, groups, mobile and third-party application authorization. If a marked file is downloaded 

 

Transparency and confidentiality are part of our Code of Ethics. We work hard to earn our client's trust and confidence through transparency. 

 

 

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